New Inventory Added!

Medusas Warehouse

Additional Information

Please read our FAQs page to find out more.

Is this item at your store in Rochester?

Our online store offers a much wider variety of products than we can stock in our physical location. Because of this, our in-store inventory is separate and does not reflect what’s available online. If you see something on our website and want to know if it’s in stock at the store, please contact us directly. We’re happy to check and let you know!

Care Instructions

Care Instructions

Taking care of your items properly helps keep them in great shape and ready for use. Cleaning methods depend on the material and whether the product is splashproof or waterproof. In general, clean your toys before and after each use with mild, unscented soap, water, or a toy cleaner. Be sure to let everything dry completely before putting it away.

Lubricant Usage
We recommend sticking with water-based lubricants for all toys to keep things simple and safe. Avoid using silicone-based lubricants with silicone toys—they don’t play well together and can damage the material. If you’re trying hybrid or oil-based lubricants, do a quick patch test on a discreet spot to make sure they’re compatible. For item-specific care tips, check out the product page or ask us—we’re always happy to help!

Returns

Due to the intimate and sensitive nature of our products, we do not accept returns for satisfaction reasons. However, we’re happy to assist with manufacturer defects:

  • Online Orders: All sales are final unless a manufacturer defect is proven.
  • In-Store Purchases: Returns for manufacturer defects are accepted within 30 days of purchase with a receipt and will be issued as store credit.

If you have questions about a specific item or issue, please contact us—we’ll do our best to help!

Shipping

We offer discreet shipping with plain packaging and billing that appears as "Medusas" for privacy. Orders over $100 qualify for free shipping. Shipping options include:

  • Standard: $9.99 (3–10 business days)
  • Two-Day Shipping: $16.99 (2 business days)
  • International Economy: $39.99

Tracking information is provided once your order ships. Please note that shipping times may vary on weekends. For questions or assistance, feel free to contact us!

Didn’t find your answer?

Don't hestitate to contact us