Refund policy

Due to the discreet, sensitive, and hygienic nature of the products that are distributed we do not accept returns, however, we do have some exceptions such as:

Manufacturer Defectives (must be reported within 30 days)

• After 30 days, any item replacements or fixes will be the responsibility of the manufacturer
• If you are unable to contact the manufacturer, we will try to assist you!
  

Returned/Refused

• These orders never made it to their destinations, the address was incorrect or the package did not fit the receptacle.
• It is up to the customer to reship with the corrected address or credit their customer
• If reshipment is returned again there will be a 15% restocking fee added

Wrong Item/Shortages (Must be reported within 48 hours from ROG)

• If a wrong order or item is received you are to email medusasroc@gmail.com with the order # and explain the issue.
• If there were shortages, email medusasroc@gmail.com with the order# and items that were short by-product # or description.
• Once we investigate the order # we will then credit for the product or issue a call tag to have the order returned.
• We will reship the correct items

Lost/Stolen

• We are not responsible for orders once they have left the warehouse
• If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing a claim.